Last Updated: 20/03/2020
Are you open?
Due to the current circumstances concerning COVID-19, we are following The Government advice and will be closing from the end of tonight, Friday 20th March 2020.
What happens to my booking?
Any bookings due within this period will be cancelled and the team will contact you in due course to discuss rearranging your booking or issuing a refund.
Thank you for your patience and understanding at this time.
For further updates please stay in touch via Facebook and our website.
Best of health and well wishes to all of our valued customers.
The Wave & Sky High Team
Wave Leisure Trust – Coronavirus (Covid-19) Response
Tuesday 17th March 2020
We are closely monitoring the coronavirus (Covid-19) situation and are continuing to work closely with the Government, Public Health England, UK Active and local authorities to provide up-to-date advice and guidance.
The health and safety of our members and employees is our number one priority, which is why we have taken steps to ensure that we are protecting each other according to current advice. Our centres are open, and we continue to welcome members to our fitness facilities.
We understand that you might have some questions and concerns about how we are responding to coronavirus, so we put together the following FAQs:
Are your facilities open and operating?
We have increased the level of cleaning and hygiene in our facilities to ensure they remain safe. We understand that customers are concerned about the coronavirus so please follow the instructions within the facilities, and within these FAQs, on how to keep yourself and others safe.
The advice to the public also applies to our teams, so there may be occasions where they need to stay at home. To limit the inconvenience caused by a short-notice cancellation, we would encourage you to phone ahead of your visit.
Is it safe to visit your facilities?
Yes. We will continue to operate our sites and maintain our high standards of hygiene and cleanliness across all our facilities.
During this time, we would like to emphasise the importance of keeping active and maintaining a healthy lifestyle. If you are unable to, or have been advised not to, visit our facilities we will continue to support you with regular workouts that you can try at home. The videos will be shared alongside professional advice about keeping well and healthy. This can be found on our social media channels (www.facebook.com/waveleisure/).
Our members can also benefit from Les Mills On Demand as a way to keep up their fitness levels. Access to this will be emailed directly to you. If you are a member and have not received details about this, please message us on firstname.lastname@example.org.
What action are you taking to keep customers and staff safe and well?
At Wave Leisure, the health and safety of our members and employees is our number one priority. As such we have increased the level of cleaning and sanitisation across all our sites. Ways we have done this include:
- Increasing the number of hygiene stations in our cafe and all public areas.
- Reducing the number of participants and minimalizing the use of equipment in all classes.
- Finishing group exercise classes early to allow time to thoroughly clean the equipment.
- Reminding customers and staff about the importance of hygiene and protecting each other across all our centres and websites.
- We have advised all our teams on what do when returning from foreign travel, in line with Public Health England guidelines.
- We have also advised all our teams on what to do if they, or anyone living in their household, start to show any symptoms of coronavirus.
What can customers do to help?
As part of Public Health England’s guidance, we would like to remind customers about the importance of good personal hygiene. When visiting our sites please ensure that you:
- Wash your hands frequently, for 20 seconds, using soap and water.
- Make full use of the soap, sanitisers and cleaning items available
- Cover your mouth and nose with a tissue when coughing or sneezing and dispose of the tissue in the bin after use.
In line with the government and NHS we would like to remind members that if you have a new continuous cough OR high temperature (37.8 degrees or higher) you should stay at home. Please do not come to one of our facilities if you are showing these symptoms.
Familiarise yourself with the latest guidance from Public Health England (https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance).
Further information and support
This is an evolving situation. We will keep this webpage updated with any new information.
For the latest updates and guidance please visit the following websites:
Public Health England https://www.gov.uk/government/organisations/public-health-england
GOV.UK website https://www.gov.uk/
The World Health Organization https://www.who.int/emergencies/diseases/novel-coronavirus-2019